Effective Date: 1/11/2026 We want you to receive the right parts in the right condition. This policy explains how to request a return, report a problem or apply for a refund for purchases made directly from JNS. Nothing in this policy excludes or restricts rights or remedies available under applicable Malaysian law. 1. Check Your Parts Before Installation Please inspect your order upon receipt and check the part number, specification, quantity and physical condition before fitting, installing or using any item. Vehicle compatibility may depend on the year, variant, engine, transmission, production date and VIN/chassis number. A vehicle model name alone may not be sufficient. If you are unsure about compatibility, please contact us before ordering or installing the part. 2. Incorrect, Damaged, Incomplete or Defective Orders Please contact us promptly if: We supplied a different item from the item agreed in your order. An item arrived damaged. Components included in the advertised product or kit are missing. A product appears defective or does not match its description. A part we expressly confirmed as compatible does not fit, despite complete and accurate vehicle information being provided. Where possible, report visible delivery problems within 7 calendar days of receipt so that we can investigate promptly. This reporting period does not remove rights relating to latent defects or other statutory claims. Please stop using a suspected defective item where continued use could cause damage or create a safety risk. 3. Customer Ordering Errors and Change of Mind For unused standard-stock products ordered incorrectly by the customer, or change-of-mind requests, please contact us within 7 calendar days of receipt. These voluntary returns are subject to approval. Products must be unused, uninstalled, complete and in resaleable condition, with their original packaging, labels, seals and accessories intact. Where JNS supplied the product ordered and did not provide an incorrect compatibility confirmation, an unsuitable selection may be treated as a customer ordering error. 4. Items Normally Excluded from Voluntary Returns Unless we agree otherwise in writing, change-of-mind and customer-ordering-error returns are not accepted for: Electrical or electronic components. Parts that have been fitted, installed, programmed, modified or used. Opened or unsealed oils, fluids, chemicals and consumables. Special-order, custom-made or specially imported items. Clearance products identified as non-returnable before purchase. Incomplete products or items damaged after delivery. These restrictions do not automatically exclude valid claims for defective, misdescribed or incorrectly supplied goods. 5. How to Request a Return Contact us through WhatsApp: https://wa.me/60177076198 Please provide: Your order or invoice number. The product name and part number. A description of the issue. Clear photographs of the product, packaging and relevant labels. Vehicle details and VIN/chassis number where compatibility is involved. An unpacking video can help us investigate damage or missing items, but the absence of a video alone will not automatically invalidate a claim. Please contact us before sending anything back so that we can confirm the correct return instructions. Return authorisation allows us to assess the item and is not, by itself, confirmation of a refund. 6. Return Packaging and Delivery Costs Please pack returned products securely and retain proof of postage and tracking details. Do not attach courier labels or adhesive tape directly to retail product packaging. For confirmed JNS supply errors, delivery damage or valid defect claims, we will arrange or reimburse reasonable return delivery costs as appropriate. For approved change-of-mind or customer-ordering-error returns, the customer pays return delivery and any delivery charge for a newly ordered item. Original delivery charges are normally not refunded for these voluntary returns. 7. Assessment and Remedies We will assess the returned item and may request reasonable supporting information, such as an installation invoice, diagnostic report or workshop findings. The appropriate remedy may be repair, replacement or refund, depending on the issue and applicable law. Manufacturer or supplier assessment may be required for some technical claims, but it does not replace JNS’s legal obligations. Damage caused by incorrect installation, misuse, modification or an unrelated vehicle fault is not a product defect attributable to JNS. 8. Refunds Once a refund has been approved, we aim to process it within 7–14 working days. Refunds will normally be issued through the original payment method. If this is unavailable, we will agree on a suitable alternative with you. Your bank or payment provider may require additional time to credit the funds. Refunds reflect the amount actually paid for the affected goods. Delivery charges and other recoverable costs will be handled according to the reason for the return and applicable law. Store credit will only be provided with your agreement. 9. Marketplace Purchases For purchases made through a third-party marketplace, please initiate the request through that platform. Its procedures apply alongside any applicable statutory rights. Contact J.N.S. Auto Parts Sdn. Bhd. WhatsApp: https://wa.me/60177076198