Return & Refund Policy
J.N.S. Auto Parts Sdn. Bhd.
Effective Date: [1/11/2026]
This policy applies to purchases made directly through the JNS website. For purchases made through a third-party marketplace, please use that platform’s return procedures.
Nothing in this policy limits any guarantee, right or remedy that cannot be excluded under Malaysian law.
1. Inspect Your Order Before Installation
Please check the product, part number, quantity, specifications and condition upon delivery and before installation.
Vehicle compatibility may depend on the VIN/chassis number, production date, engine, transmission and variant. Please contact us before ordering if you are unsure.
Do not install or continue using a product that appears incorrect, damaged or unsafe.
2. Incorrect, Damaged, Missing or Defective Items
Please contact us promptly if:
- The product supplied differs from your confirmed order or its description.
- The product arrives damaged.
- Components included in the advertised product or kit are missing.
- The product appears defective.
- JNS expressly confirmed compatibility using complete and accurate vehicle information, but the supplied product does not fit.
We ask that visible delivery issues be reported within 7 calendar days of receipt to assist investigation. This is a reporting request and does not remove statutory rights or claims concerning defects discovered later.
3. Customer Ordering Errors and Change of Mind
As a voluntary service, you may request a return of an unused standard-stock product within 7 calendar days of receipt.
Approval depends on the item being:
- Unused and uninstalled.
- Complete with all supplied accessories and components.
- In resaleable condition.
- Returned with its original packaging, labels and seals intact.
If we supplied the product you selected and did not provide an incorrect compatibility confirmation, an unsuitable selection may be treated as a customer ordering error.
4. Exclusions from Voluntary Returns
Change-of-mind and customer-ordering-error returns are normally unavailable for:
- Electrical and electronic components.
- Installed, used, programmed, modified or contaminated products.
- Opened oils, fluids, chemicals and consumables.
- Special-order, custom-made or specially imported products.
- Clearance items identified as non-returnable before purchase.
These exclusions apply only to voluntary returns. They do not automatically exclude remedies for defective, misdescribed or incorrectly supplied goods.
5. How to Submit a Request
Contact us through:
WhatsApp: https://wa.me/60177076198
Email:[admin@jnsauto.com.my]
Please provide your order number, product and part number, a description of the issue, and relevant photographs. For compatibility issues, include the vehicle details and VIN/chassis number.
An unpacking video may assist our assessment, but a claim will not be rejected solely because no video is available.
Please contact us before returning goods so that we can provide the correct instructions. Return authorisation does not itself confirm approval of a refund and is not a condition that removes statutory rights.
6. Return Delivery Costs
For confirmed JNS supply errors, delivery damage or valid defect claims, JNS will arrange or reimburse reasonable necessary return delivery costs and bear applicable replacement delivery costs.
For approved voluntary returns, the customer pays return delivery. Original delivery charges are normally not refundable for change-of-mind or customer-ordering-error returns.
Please pack goods securely and retain tracking information. Do not attach courier labels directly to retail packaging.
7. Assessment and Remedies
We may inspect the product and request reasonable supporting information, such as installation records or diagnostic findings. Manufacturer assessment may assist investigation but does not replace JNS’s obligations.
For a failure that can be remedied, the appropriate remedy will be provided within a reasonable time. Where the law gives you a right to reject the goods, your applicable choice of refund or replacement will be respected.
A claim will not be refused solely because the item has been installed, its packaging has been opened, or a manufacturer’s commercial warranty has expired.
Damage caused by incorrect installation, misuse, modification, normal wear or an unrelated vehicle fault is not treated as a manufacturing defect.
8. Refund Processing
For approved voluntary returns, we aim to process refunds within 7–14 working days after receiving and assessing the returned goods.
Statutory refunds will be provided without unreasonable delay. We will not use internal approval or manufacturer assessment to postpone a remedy unlawfully.
Refunds normally use the original payment method. If that method is unavailable, we will agree on an appropriate alternative.
Store credit will not replace a monetary refund without your agreement. No restocking or administration fee applies to a valid statutory remedy.
For partial returns, refunds are based on the amount actually paid for the affected goods. Any treatment of delivery charges or promotional discounts will be explained and must comply with applicable law.
9. Cancellations
Contact us promptly if you wish to cancel. Cancellation before dispatch may be possible depending on the order status.
Special-order cancellation conditions must have been disclosed before purchase. They do not remove remedies where JNS fails to supply the goods as agreed.
If JNS cancels an order, payments for the cancelled goods and any delivery charges that no longer apply will be refunded.
Contact
J.N.S. Auto Parts Sdn. Bhd.
WhatsApp: https://wa.me/60177076198
Email: admin@jnsauto.com.my
Please obtain return instructions before sending goods to our premises.
