Shipping Policy
J.N.S. Auto Parts Sdn. Bhd.
Effective Date: [ 1/22/2026 ]
1. Delivery Coverage
We deliver to the locations available at checkout or expressly confirmed in our written quotation.
Availability may vary for Peninsular Malaysia, Sabah, Sarawak, Labuan and remote locations. International delivery is available only where separately confirmed.
Some products, including oils, chemicals, batteries and oversized parts, may be subject to courier or transport restrictions. Please contact us if your location is unavailable at checkout.
2. Shipping Charges
Shipping charges depend on the delivery location, parcel dimensions, weight and any special handling requirements.
The full shipping charge and other compulsory costs will be disclosed before payment. Optional services require your agreement.
If a delivery quotation needs correction before we accept your order, we will explain the revised charge and allow you to proceed or cancel for a refund. We will not collect an additional charge without your agreement.
3. Processing and Delivery Estimates
For in-stock orders, our standard dispatch estimate is:
In-stock orders are dispatched within 1–2 working days after payment confirmation
Estimated transit times after dispatch are:
- Peninsular Malaysia: 2-4 working days
- Sabah, Sarawak and Labuan: Estimated delivery within 5–10 working days after dispatch via standard air courier
These estimates apply after payment verification and completion of any necessary compatibility checks. Special-order lead times will be disclosed before purchase.
Processing time and courier transit time are separate. We will communicate material changes to an agreed estimate.
4. Order Details and Corrections
Please check your recipient name, contact number, delivery address and order details before confirming payment.
If you discover an error after ordering, contact us immediately. We will provide a reasonable means to request corrections and explain what can be changed at the current order stage.
An order acknowledgement confirms receipt of the request. Acceptance is governed by our Terms & Conditions.
5. Tracking and Split Deliveries
Tracking details will be provided where the delivery service supports tracking.
If an order needs separate shipments, we will explain the arrangement. Any additional charge requires your agreement before it is incurred.
6. Delays, Lost Parcels and Non-Delivery
If a parcel is delayed or missing, contact JNS with your order number. We will investigate with the delivery provider and remain your point of contact.
A tracking status marked “delivered” does not automatically resolve a disputed non-delivery claim. Relevant delivery evidence will be assessed.
If delivery cannot be completed within the agreed timeframe or a reasonable period, we will explain the available options, including any cancellation or refund rights under Malaysian law.
Courier involvement does not remove JNS’s obligations to you.
7. Failed Delivery and Address Errors
If delivery fails because of incorrect information supplied by the customer or repeated unavailability, we may arrange re-delivery.
Any reasonable additional delivery or return-to-sender charge attributable to the customer will be explained before further shipment is arranged. We will not impose an undisclosed penalty or automatically forfeit the entire payment.
8. Damaged or Incorrect Deliveries
Please inspect the parcel and goods promptly. Where practical, photograph visible parcel damage and retain the packaging.
Contact us if goods arrive damaged, incomplete or materially different from the order. JNS will bear applicable corrective delivery costs and handle the matter under our Return & Refund Policy.
Failure to record an unpacking video does not automatically invalidate a claim.
9. Risk and Delivery
For delivery arranged by JNS, risk of loss or damage remains with JNS until the goods are delivered to you or your authorised recipient.
Any separately agreed customer-arranged collection or transport will be explained before the arrangement is accepted and remains subject to applicable law.
10. Self-Collection
Self-collection is available only where offered at checkout or confirmed in writing.
Please wait for a collection-ready notification. Collection instructions, location and available hours will be provided with that notification.
Contact
WhatsApp:https://wa.me/60177076198
Email: admin@jnsauto.com.my
